Dining - May 3, 2009
Tell me what's in the tea!
I don't drink a lot of soda, so when I'm out for lunch, my drink of choice is more often then not, iced tea, no sweetener with a slice of lemon and a water on the side.
Tags: customer service, dining, iced tea

Bars & Clubs - May 2, 2009
The lost art of the "make good"
Mistakes happen in restaurants. No one is perfect, and if you're turning enough business, occasionally something won't turn out right.
Tags: customer service, make good

Dining - April 26, 2009
Restaurant Idol
I've been involved in a lot of discussions lately about whose responsibility it is to keep Milwaukee restaurants in business. And it is true that if people don't patronize their favorite restaurants, they may end up having to close. So, please, Milwaukeeans, make sure you're holding up your end.
Tags: restaurants, dining out, american idol, mcbob's, customer service

Marketplace - April 22, 2008
The closing time test
Here's a great way to judge a retailer, service business or, frankly, any type of customer service operation.
Tags: GMC, closing time, Old Navy, Breakthrough Company, Keith McFarland, customer service, Grand Avenue

Marketplace - March 3, 2009
Are Sale and Clearance the Same Thing?
The subtitle of this blog is “Customer Service is Dead.” At least it is at MLB Clubhouse at Brookfield Square. I recently bought a Brewers jersey thingie (I don’t “get” sports gear) for my husband for Valentine’s Day. I knew it was a bit of a risk because ...
Tags: MLB Clubhouse, customer service, Brewers gear