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In Music
Ticketmaster snafu leaves Springsteen seething
Bruce Springsteen isn't particularly happy with Ticketmaster these days.  
By Drew Olson RSS Feed Twitter Feed
Senior Editor

E-mail author | Author bio
More articles by Drew Olson

Published Feb. 5, 2009 at 4:33 p.m.
Tags: springsteen, ticketmaster, landau, azoff

(page 2)

Later in the evening, Ticketmaster CEO Irving Azoff issued the following statement:

An Open Letter of Apology to Bruce Springsteen, Jon Landau and the entire Springsteen Tour Team:

While we were genuinely trying to do the right thing for fans in providing more choices when the tickets they requested from the primary on-sale were not available, we clearly missed the mark. Fans are confused and angry, which is the opposite of what we hoped to accomplish. We sincerely apologize to Bruce, his organization and, above all, his fans.

We recognize that we need to change our course. We have committed to Bruce and state publicly here that we have taken down all links for Bruce's shows directing fans from Ticketmaster to TicketsNow. This redirection only occurred as a choice when we could not satisfy fans' specific search request for primary ticket inventory, but to make sure there is no misunderstanding in the future, we also publicly state that we will never again link to TicketsNow in a manner that can possibly create any confusion during a high-demand on-sale. Specifically, we will not present an option to go to TicketsNow from Ticketmaster without the consent of the artist and the venue, both of whom work together to bring the joy of live entertainment to millions of fans.

If any fans inadvertently purchased tickets in the resale marketplace believing in error they were purchasing from the initial on-sale, we will refund the difference between the actual purchase price and the face price of the ticket. (Please don't abuse this good faith gesture -- we did not give brokers any preferential access to tickets.)

We are committed to helping deliver the most transparent and best live entertainment experience to fans. We will do better going forward.

Sincerely,

Irving Azoff, CEO, Ticketmaster Entertainment

Although Springsteen and the E Street Band have not announced any Wisconsin shows at this point, industry sources expect him to visit the Bradley Center -- and possibly the Kohl Center in Madison -- during a subsequent leg on this tour.

Stay tuned for further developments on what promises to be an interesting story.

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Posted by sandstorm on Feb. 6, 2009 at 4:32 p.m. (report)

"Something stink?" the Bucks?

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Posted by High_Life_Man on Feb. 5, 2009 at 10:42 p.m. (report)

I suppose I should explain my last statement: Ticketmaster is in talks to merge with Live Nation. The country's largest ticket seller is trying to merge with the country's largest promoter....and the country's largest second market ticket seller. Something stink?

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Posted by High_Life_Man on Feb. 5, 2009 at 10:40 p.m. (report)

This merger needs to get as much scrutiny as the XM/Sirius deal. This is not good.

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