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JSOnline starts charging for online content ... sort of
Print isn't dead, but it will be soon if it doesn't figure out this Internet thing.  
By Andy Tarnoff RSS Feed Twitter Feed
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What is a blog?  For us it is a short blurb that we write when the mood strikes us.  It can be first person, funny or informative. In short, a blog is whatever we want it to be. Published May 18, 2009 at 12:52 p.m.
Tags: mark cuban, jsonline, newspaper

The concept of paying for online content is beginning to creep into the Web site of the Milwaukee Journal Sentinel. But it's clear the daily newspaper hasn't quite figured it out yet.

Take their online version of their investigative piece, "The Preacher's Mob," for example. At the top of the article on JSOnline reads this editors' note:

EDITORS NOTE: Investigative reporting is the most expensive form of journalism produced by the Journal Sentinel newsroom. Because of the expense and resources it requires, we are giving our print and e-edition subscribers exclusive access to the Preacher's Mob series. We will be doing this on a regular basis with certain enterprise stories and investigations. Online readers will be able to see the full story later this week. For now, all readers can read this summary version below or click on several interactive and multimedia features, including a mini-documentary that contains jailhouse interviews, audio files of secret recordings of Michael Lock by a law enforcement informant, and an interactive map of key dates and places in the world of Michael Lock. With an e-edition subscription, you can read the full series as it unfolds over five days in the Milwaukee Journal Sentinel starting May 17. To sign up for an e-edition, click here.

Oddly, when you click on that link, it takes you to the old version of JSOnline, outsourced to a third-party provider called subscriber-service.com, and it's not entirely clear what you're supposed to do. Presumably, they expect readers to sign up for a subscription that allows you to read "an exact replica of the newspaper," which surely isn't the most usable way to read a story online. Or, I guess we can wait a few days, though expecting readers to remember to come back to read anything a week later is dubious.

Charging for content online is a tricky proposition. Mark Cuban makes a pretty good point in his blog:

"Newspapers want to charge for content, or really, anything and everything they can. In order to do so, you need to get the customers credit card on file. NO ONE, and I MEAN NO ONE is going to go through the hassle of entering a credit or debit card in order to buy their first penny, nickel or dime article. It's far too much hassle. Even using PayPal is a hassle."

This isn't to say that it can't be done, but the process needs to be cheap and easy, and more importantly, the content must be so unique that readers cannot find it anywhere else for free. Moreover, if the newspaper can just monetize its ad sales, it shouldn't need to charge its readers anything. Yes, newspaper industry, it can be done. I happen to own a company that does it every day.

Is "The Preacher's Mob" good enough to justify readers to pay for it? I guess I won't find out, since I don't subscribe to the newspaper, and I'm not going to subscribe just to read this one article. Maybe I'll check back later this week. But probably not.



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Recent Talkbacks ...

Posted by Reader on May 19, 2009 at 9:56 a.m. (report)

No one is saying newspapers are worthless, but way too many newspapers are essentially operating as if they still have the monopoly on daily news and information that they had many years ago. They don't and never again will. I might pay for content on OMC or another site, but make it easy, intuitive and of value. This JSOnline thing is so awkward that no one is gonna do it. It must be as easy as Amazon. Plus, seriously I have to subscribe to a full newspaper to read one story? Options also are essential.

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Posted by Mediamaven on May 19, 2009 at 8:56 a.m. (report)

I don't think this author is saying that newspapers are worthless, only that half-assing a subscription model and screwing up your eCommerce to the point where users don't know what they're supposed to do, is the problem. Good journalism is good journalism in whatever medium it's presented, but if the newspaper industry thinks that charging the end user to read its content is the solution, then they're screwed. Circulation fees don't make a paper profitable, ad sales do. Also, this is an opinion piece, so take it for what it is.

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Posted by jvlgal on May 18, 2009 at 10:40 p.m. (report)

It's great that OnMilwaukee gets enough money in ad sales to give content away for free, but I have to think that its expenses are a fraction of those of the Journal Sentinel. It's an apples to oranges comparison.

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Posted by Midwest on May 18, 2009 at 10:11 p.m. (report)

Yeah, it's always best not to bother to read a investigative story about your community done by a Pulitzer Prize winning newspaper. Good idea. The Journal Sentinel was ahead of the curve with a great website, it's not JSOnline's fault that the industry has no idea how to charge for it. Andy, the message you're sending is a dangerous one. I can't wait until the day we get all of our serious news from blogs and the like that generally lack accountability.

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Posted by repoman on May 18, 2009 at 4:39 p.m. (report)

I got my bill for the Journal and they want $100 bucks for my Sunday only delivery. They only want like 117 for everyday. 52 Sunday newspapers for a little under 2 bucks each, 313 daily newspapers for 18 cents each. Trying to bolster your circulation numebrs much? This whole Preacher Mob thing is just another lame attempt at a Pulitzer prize, which will fail like their year long crusade against drinking.

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Show me the other 5 Talkbacks
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