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The cell phone carrier shuffle
 
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What is a blog?  For us it is a short blurb that we write when the mood strikes us.  It can be first person, funny or informative. In short, a blog is whatever we want it to be. Published April 14, 2008 at 1:31 p.m.
Tags: cell phone, verizon, at&t, blackberry, iphone

Up until February, I was a Verizon customer for more than 10 years. I got my first cell phone from them when they were still PrimeCo, when I worked in their PR department building out their network. Over the years, I had issues with their less-than-inspiring phones, their higher-than-average rate plans, but never with their network coverage.

Verizon Wireless was, and still is, missing just two things that prevented me for being a customer for life: the ability for international roaming (practically speaking, anyway), and the iPhone.

So I patiently let my contract run out and switched to AT&T just in time for my spring trip to Europe. I brought along my own unlocked Blackberry, so I didn't even sign an annual contract. My number switched instantly, and in Europe, I witnessed the best cell coverage I could imagine. Every call was crystal clear, like it came from a landline.

But back home, I can barely make or receive a call from inside my own house.

And that's a problem, because I ditched my land line a few years ago. AT&T's coverage is notoriously weak in Bay View, but within my house, there is a tiny spot in my kitchen, where, if I stand perfectly still, I may get one bar of coverage.

Maybe.

It's not a whole lot better in other parts of the city, and if my phone is anywhere within 10 feet of my computer, I'm plagued by buzzing and interference that is quickly driving me crazy.

By comparison, my Verizon signal was strong, if not perfect, throughout the house and all over the state. As someone who once worked in the cellular industry, I understand the tower permitting process and everything that comes with it. Still, I figured it was worth a stop the AT&T store to explain my issue. As frustrating as it was, I'm holding out for a 3G iPhone this summer -- but not being able to make a call at home might derail my plans.

I explained the problem to the customer service rep at the AT&T store next to Southridge. She said she'd have a tech person call me in a week.

Two weeks later, having heard nothing, I returned to the store and repeated my concern. They eventually called this tech guy while I waited. He said they are hoping to build a tower in my neighborhood "sometime this summer."

I asked the reps if they could understand my predicament, and why I planned on switching back to Verizon. The manager actually told me that his phone works great at his house on the southwest side of town. I laughed and said, "That's great but I don't live at your house." He just shrugged and shoulders and said, "It's a give and take."

I have no idea what that meant, but I put my iPhone plans on hold and checked back in with Verizon. I asked them if I could return to their service, but continue to go month-to-month if I used my old phone -- while I waited to see if AT&T actually fixed their coverage by my house. I also wanted to see if and when the new iPhone is released, and if it's a deal-breaker. Verizon told me that I'd have to sign a new one-year contract for resumption of service. I found that off-putting, considering I've been a customer since 1997, except with this two-month hiatus.

So now I'm stuck. The Blackberry Curve comes out for Verizon in May, and it looks like a better, but not remarkably better, version of what I've got now. It's no iPhone, but at least I'll be able to use it at home.

Or I can sit around in AT&T cell phone purgatory until "sometime this summer" and hope for the best.

Any tips or suggestions? I'd love to hear them. I'd tell you to call me, but it probably would just go to voicemail, anyway. Instead, try the Talkback feature below.

16 comments about this article.
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Recent Talkbacks ...

Posted by hdbill2004 on May 2, 2009 at 8:47 a.m. (report)

you can sign up with Verizon Wireless without signing a contract. I can help. I am the manager at the Menomonee Fall location. Stop in or call me at 262-251-3455. Bill

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Posted by swami says on April 16, 2008 at 10:59 a.m. (report)

I've been waiting for a tower too! It was supposed to be completed LAST SUMMER... still not up. Good luck with that!

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Posted by drumeez on April 14, 2008 at 10:47 p.m. (report)

You may want to give US Cellular a try. I am a service tech for the company(in a store so you dont have to wait for a call) One of the reasons we didn't have all the coolest phones was because of our rigorous testing process. In the last year we have a new program that speeds up the testing process so we can provide wider selection of phones. We just launched the htc smartphone with windows mobile 6. I can tell you I had at&t for years, and can say it wasn't a good experience. Im in a band where 3 of us have US cellular and the other two have sprint, Ill tell you this when we practice in the basement, the us cellular phones are the only ones working. So not only are you able to use your phone in your house but you can go below grounds and still make a call. The IPhone is cool, but I don't its worth the headache with the service.

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Posted by jeloyo on April 14, 2008 at 7:08 p.m. (report)

I live in Wauwatosa. I could rarely, if ever, get a decent signal with AT&T/Cingular. I switched to T-Mobile, which is better, but not perfect. I'd love to switch to Verizon because they have such cool phones, but their plans are so much more expensive than my T-Mobile plan that I can't really justify it. So, I'm trying T-Mobile HotSpot @ Home with a Blackberry Curve to see if going through a Wi-Fi connection will help the connection when I'm at home. For those of you that love the iPhone, but don't have AT&T, have you thought about purchasing an UNLOCKED iPhone through e-bay and using it with your current service??

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Posted by arks00 on April 14, 2008 at 5:33 p.m. (report)

Andy: hmm.. than I am baffled, you dont live in an underground bunker, do you? kidding; thats annoying that it seems to be AT&T in general. I remember on Verizon they always mentioned calling *680, or whatever the # was to "Re-sync" your phone with new towers in the area...I wonder if AT&T does the same thing. Probably not though, since they are GSM and verizon is CDMA. Lets hope that tower that was barely mentioned to you gets built this summer.

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Show me the other 11 Talkbacks
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