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This is the usual view as you wait in the doctor's office. |
| By Maureen Post OnMilwaukee.com Staff Writer E-mail author | Author bio More articles by Maureen Post |
| Published Jan. 26, 2009 at 10:00 p.m. |
|
What's up with the wait at the doctor's office?
I've tried all aspects of the game.
I've arrived early for my appointment, thinking if I'm there early, all the paperwork can be completed and I should get in on my scheduled time.
I've also taken the approach of arriving just in time for the standard half-hour wait hoping squander less of my day in the waiting room. But either way, I still find myself waiting sometimes as much as an hour.
So, this morning, as I sat waiting for my doctor, I started thinking about other service industries and what are considered generally acceptable wait times.
Take the service industry. Albeit a less vital and profitable service, but long waits, especially when a reservation is made, are simply unacceptable. Customers will most definitely spend their dollar elsewhere and tell everyone and anyone about their experience. This being the case, restaurants and bars spend hours training staff and considering methods to optimize efficiency.
Granted, your bartender or waitress probably didn't spend years in school learning to make the perfect martini and they most certainly aren't pulling in a six-figure salary. So, maybe health care and hospitality don't make for the best comparison.
Then, I thought about education. Again, students pay a pretty penny for a degree from a college or university and professors are thought to have a certain level of acquired knowledge setting them apart from the general public.
Students would never stand for a professor that showed up 10 or 15 minutes late every class. Remember the five-minute rule?
More importantly, the university would never stand for it.
So, why are we always waiting at the doctor's office?
As someone who for years bought independent health insurance, I understand exactly how expensive it is. I'm in no way advocating for skimping on health care. I don't want my doctor to simply glance at my chart or for my nurse to rush through my medical history in order to get to the next patient.
But there should be some pressure to work out the kinks. Let's have better health care and more of it.
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7 comments about this article. Post a comment / write a review. |
Posted by leprechaunshawn on Jan. 31, 2009 at 3:37 p.m. (report)
I dont understand why you people are all defending doctors here. If I am paying someone to provide me a service, I expect it to happen in a reasonable amount of time. It shouldnt matter whether that service provider is someone who spent 8 years in medical school or dropped out of high school and is making my Big Mac for me.
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Posted by mkegirl on Jan. 28, 2009 at 8:49 p.m. (report)
i agree with warrior09. as a physician myself, i can attest to the fact that there is never enough time in the day. doctors do not double or triple book appointments, even though i know it sometimes feels that way for the patient. the problem is that we can only allot about 15 minutes for each appointment, and this may not always be enough time. the best way to make things run smoothly is if you, as a patient, have a list of the top 2 or 3 issues you would like to discuss, and then bring them to the attention of the doctor right away so the appointment will be more focused. there's nothing more frustrating than when i have my hand on the doorknob and a patient says, "oh, one more thing..."
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Posted by reiver on Jan. 27, 2009 at 8:56 a.m. (report)
its because they double and sometime triple appointment times. Your best bet is to try and get the first appointment slot of the day before the inevitable backup occurs.
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Posted by llpierce on Jan. 27, 2009 at 8:51 a.m. (report)
This is why I always try to get the 1st appointment of the day; unless you're talking ob/gyn and he/she's got a delivery, doctors are generally on time for that 1st appt. Being that I work 3rd shift, the earliest appts are the only ones that work for me, anyway! I have a friend who bills her doctor if he makes her wait more than 15 minutes....and he PAYS her! It's her logic, and it's true for all of us, that her time is JUST as important as his.
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Posted by HeritageSpringer on Jan. 27, 2009 at 8:00 a.m. (report)
The best way to reduce the risk of waiting too long for your physician, dentist, etc. is to ask for the first appointment of the day. That seems to work best for me.
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