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| By Amy L. Schubert Food Writer E-mail author | Author bio More articles by Amy L. Schubert |
| Published Jan. 17, 2007 at 7:44 a.m. |
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I have always considered myself a fair tipper, but lately I have run into very few servers who have qualified for any overage of 15 percent, and in several cases, I have met with a server who didn't at all deserve 15 percent of a dinner bill that came in at over $100 for two. But, as usually, I hung my head, and did the ingrained calculation, and now I wonder, am I perpetuating a service issue?
Milwaukeeans are eating now in a city where the average dinner price is falling in somewhere around $18 per head (I have not done any qualitative research to find this figure; perhaps that is for another blog), and that is with menial or no appetizers or any alcoholic drinks. For a dinner bill for two, a server will earn anywhere from $5 upwards of $25 a head in addition to his wages, which are usually still a woesome $2.33 an hour.
The issue I see is that we have become so accustomed to tipping at minimum 15 percent, that the worst of the servers are still making nearly as much as those servers in Milwaukee who truly shine -- in other words, those who excel at serving are not being proportionally rewarded for their professionalism and extra attention to detail, because even if they do a sub par job, diners are ingrained to tip all servers at least 15 percent.
At some point in time it seems to me that gratuity became less an expression of gratitude from the diner for outstanding service than it became an expectation from the server to get 15 percent without putting in any extra effort.
Don't get me wrong, there are some exceptional servers in Milwaukee, and they are truly the servers who deserve the 20 and 25 percent plus gratuities, which I urge you all to offer them graciously, and which unfortunately likely causes some of you to flinch.
But when I encounter instances like I did last week at one of Milwaukee's highest rated restaurants, it makes me want to send all of us to the New York Professional Service School. I actually witnessed a waitress scoff at a customer that if he could afford to be dining at said restaurant, he should not bother even looking at the monkfish, but should instead just order the lobster tail. And she wasn't remotely joking.
I am tired of receiving wine glasses with lipstick on them, dirty flatware, empty water glasses, and the pretentious attitudes that come with requesting these issues be resolved. I understand that mistakes happen, but part of being a server is actually serving the customer, and gladly remedying these problems when they are respectfully mentioned instead of turning up your nose or huffing and puffing. I'm the first one to laugh off lipstick, but not as quickly when the server is concurrently rolling her eyes at me.
Cornell and various other universities over the years have done studies and they've found that little nuances in serving like adding a simple "Thank you" or a smiley face to a dinner tab will exponentially increase gratuity, and it's for a reason. We all want to feel special when we go out to dinner, and it is our server's job to make us feel that way; that is why gratuity is not included at most restaurants, it is meant to be a compensatory reflection of a thank you for a job well done.
If we could all, diners and servers alike, remember this as we eat out, the compensation gap would quickly widen between those servers who are auctioning off food and those who are passionately aiming to improve our dining experience, and I think we would all be better for it.
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6 comments about this article. Post a comment / write a review. |
Posted by hardgeminiguy on Jan. 17, 2007 at 8:09 p.m. (report)
10% tip for POOR service??? no way! poor service deserves NO tip. peroid. end of discussion. twice i have left a penny tip, easily seen left on top of the check with exact amount left for the food. once 10% tipping was the norm. why the 15% -20% amount is considered normal now i do not understand as food prices keep going up so the 10% tip keeps going up. yes--great service deserves more than 10%. i hate it when once seated i must wait 20 minutes for ANYONE to show up. then, finally, get menus. wait a lot more--order and wait some long time more. last year in a chicago ethnic restaurant i coud not even get my check--finally had to get up--go to front and ask for my check. that's bad service--once food was served--NO ONE ever came back to the table. and the restaurant wsa not busy. even the penny was not deserved but i hope i made my point. thank-you!
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Posted by deb1223 on Jan. 17, 2007 at 1:30 p.m. (report)
I will never understand the "tip no matter what" mentality. I have many, many friends who are or were waitstaff and agree - tips are tips - given for decent or good service. Period. Give me lousy service you forfeit your "tip." Period.
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Posted by Tippy on Jan. 17, 2007 at 1:25 p.m. (report)
It's simple: 15% (from the subtotal) for average service. 20% for good service. 10% for terrible service. Then, more for outstanding service, and less for horrendous service. I can't recall a time I've stiffed someone completely (though I won't rule it out), but I can remember a few times I've left 30%.
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Posted by chris on Jan. 17, 2007 at 1:10 p.m. (report)
I have no problem tipping 5%-10% for poor service and 20%-35% for excellent servers. Bad servers need to know that they're bad! Unfortunately the only way some learn is by feeling it in their wallet!
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Posted by Downtown diner on Jan. 17, 2007 at 12:57 p.m. (report)
20 percent, at least. Pay it forward.
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