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| By Amy L. Schubert Food Writer E-mail author | Author bio More articles by Amy L. Schubert |
| Published Sept. 8, 2007 at 8:19 a.m. |
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For the first time in several months, or perhaps closer to a year, we received service at a restaurant in the Milwaukee area that merited more than a 20 percent tip.
The sad, but perhaps not surprising, thing about this is that it was at a chain burger joint called Red Robin, 7575 Edgerton Ave., Greenfield. I say sad, because we had two pretty decent burgers, fries and beverages for around $25, and we've spent four or five or six times that much at other restaurants where the service comparably was nonexistent and 15 percent would have our less than impressive server rolling.
We were ironically purchasing new running shoes at Sports Authority when we decided to gorge ourselves on semi-fast food "gourmet" burgers and french fries around the corner near Southridge mall.
Red Robin employees greeted us at the door, opened both the inside and the outside doors, and immediately led us to a table where within the first few moments, our server swung by to introduce himself and let us know he was running a drink to another table and would be right with us.
As he was on his way back, again within a few minutes, another server came over to check on us since Red Robin's practice team service. What a novel concept. Having cut my teeth in the industry serving at a Country Kitchen before I ever dreamed of setting foot into fine dining, I do vaguely remember the days when all servers helped each other without worrying about who got the tip.
Within a few moments, our orders were taken and drinks delivered. When we were eating, the server came over and asked us how everything was. He brought us extra napkins. When our glasses were empty, he refilled them, and when we were done eating, he cleared our plates. He brought over the bill and never once asked us if we needed change (a rude, rude, RUDE practice that seems to have taken over the industry as of late) and when we left, he thanked us for letting him wait on us and invited us to come back again.
We walked out of Red Robin, both doors opened for us by the door staff, saying that we would definitely come back. The burgers were decent enough on their own, but the service is simply the best draw to the place, meticulous and unassuming, and I was happy to line our server's pocket with a well-deserved fat tip.
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6 comments about this article. Post a comment / write a review. |
Posted by mitchgat on Sept. 11, 2007 at 4:14 p.m. (report)
I LOVE the place!! Friendly service, decent food and great chocolate shakes!!!
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Posted by Teddyjay on Sept. 10, 2007 at 3:20 p.m. (report)
I'm glad Red Robin has arrived in Milwaukee. I've been to the Madison one several times, always great food and great service.
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Posted by EliCash on Sept. 10, 2007 at 12:32 p.m. (report)
Weird, 'cause I had an OPPOSITE visit to Red Robin. Their burger made me feel sick for a week. I kept burping up a nasty peppercorn flavor that made me ill. It still makes me sick just THINKING about it. Where you support Red Robin, I've told people not to go there. (at least the one in Kenosha, anyway)
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Posted by laurafern11 on Sept. 9, 2007 at 2:43 p.m. (report)
Red Robin hasn't been around long in Milwaukee. Most of the employees are probably still fresh from encounters with excessively enthusiastic corporate trainers, so I would bet the same levels of service will not continue for too much longer. Hopefully I am wrong though. Still, it's true that many chain restaurants maintain higher levels of service than local joints. We occasionally eat at the Chili's that is very near to our house, and despite having been open three years now, we always get excellent service there, from the hosts who open the doors on your way in, to the managers who are always visibly on the floor, to the actual servers, who are always prompt and helpful. Sadly, with a lot of the locally owned restaurants in Milwaukee and beyond, servers seem to think of their job as something different than it is: making guests content in almost whatever way is possible. There's too much pretension in the service industry, and too little willingness to work hard. It seems when there isn't a corporate structure to instill these value in new staff, it sometimes gets lost in the shuffle.
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Posted by DowntownRed on Sept. 9, 2007 at 11:16 a.m. (report)
I am a bit embarrassed to admit I enjoy Red Robin also. It tends to skew towards families but the burgers are good and as you mentioned, service is outstanding. People can bash the chain restaurants all they want, but if they are the ones providing good service and a quality product, they will survive.
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